Interview with Bernard Raquet from Proximus

Samenwerking Proximus Process Delight

Proximus called in Process Delight to help them build a crucial application, for the rollout of their fiber-optic network. The application was named LST which stands for Location Survey Tool.

The application is used by the people on-field and helps them in the very beginning for the rollout process of the fiber-optic construction. The goal of LST is to record the correct data regarding the addresses and buildings.

Find out how our collaboration evolved, in an interview here with Bernard Raquet, Director Network IT at Proximus speaking.

“Already more than 400,000 installations ahead of 2022 fiber network rollout”

Complexity of the project

In recent years, Proximus has experienced exponential growth in volumes. By 2022, Proximus already did more than 400,000 installations for the rollout of their fiber-optic network. For this purpose, they are currently working with 4 construction partners.

The rollout of this glass fiber went hand in hand with another complex process within Proximus, namely that of switching to different reference system for address management.

Proximus combined the transformation of their new system with the introduction of our new Location Survey App.

In addition to this, there was an End-to-End integration of all systems within Proximus and at the partners. This complexity was underestimated at the start of the project, but was dealt with thoroughly.

Then there was the number of players within the ecosystem. Not only did we have Proximus and Process Delight, but there were also the construction partners. At one point, everyone had to switch to the new Location Survey Tool. This was a critical moment because the transformation was complex and extensive. Moreover, this transformation took place at a time when the operational rollout was also in exponential growth.


How did the collaboration go?

Proximus and Process Delight faced the challenge and a difficult time together. Process Delight’s responsiveness was fantastic. This might not have been possible with larger traditional players. 

There was also a very good relationship where we were able to have open discussions about what went well and what didn’t go well. 

This allowed us to work together to continuously improve our way of working in order to solve all user issues. It was a big challenge, but our collaboration was ultimately the key to success.

Vision of Proximus

“Traditionally, we partner with larger players in the market, but Proximus was in rush mode, Process Delight had the competencies and so it was obvious to partner with Process Delight.”

“There were certainly counterarguments and concerns within Proximus that Process Delight would not have sufficient resources. Also, if there were problems, we would run into long response times and not have enough control over them.”

“But it was clear to me that Process Delight had the competencies. Looking back 2 years, I can only conclude that you have good resources. Your people also work well with the teams within Proximus.”

“The fact that we could also work with local people in such a big project, and where there was a lot of interaction, with the people on the job site, made us really understand each other.”

“We are happy that we made the decision to build the Survey App ‘LST’ with Process Delight instead of a more traditional business partner of Proximus.”

“I am very satisfied and would like to thank the entire Process Delight team.”

Digital Comfort

We now have an application that is completely functional. The people in the field are happy, and the most important aspect is that it’s a business-critical application for the rollout of our fiber-optics. It’s used every day in the field and there aren’t any complaints.

We’re now able to grow with the volumes. Today we are meeting all of the volume targets. And, of course, this is one of the company’s top priorities.

Are you also facing the challenge of complex digitizations within your company?

Which Technology was used?

The LST application is a single page application in Angular with a dedicated .NET core back-end API.

In the background, an asynchronous queue was chosen for synchronization and integration with Proximus backend systems.

These applications are deployed in the serverless environment of Azure.

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