Privacy Policy 

Your privacy is very important to us. We collect data from you, and we therefore feel responsible to treat this data with the utmost confidentiality. By visiting our website or providing us with information, you agree to our privacy policy as set out in this statement.

We reserve the right to amend this privacy policy from time to time if necessary. The most recent statement will be published here. You can check this by visiting our website regularly to make sure you are aware of the most recent version. This statement applies to all ProcessDelight communications and services. This privacy statement explains how we use and process your personal data.

About us

When we refer to ‘us’ or ‘we’ in this statement, we are referring to ProcessDelight as a company, with trade number BE0685.868.291 in Belgium.

We act in accordance with the “Law of 08.12.1992 on the protection of privacy in relation to the processing of personal data”. This privacy law provides a general minimum level of protection and includes both the rights and obligations of the person whose data is being processed and the rights and obligations of the processor itself. 

We also act in accordance with the General Data Protection Regulation, which has been in force since 25 May 2018. This places higher requirements on organizations and companies that use data. Below you will find our privacy policy, fully adapted to this new law.

How and why do we collect your data?

We collect data through cookies, web beacons and similar technologies. These are used to store and maintain your personal preferences and data. The information we collect depends on, for example, your privacy settings, the products you use and the information you provide when you use our services. We also obtain data about you from third parties.

The information you give us includes the data you provide via our website(s), e-mail, a contract, telephone contact or other communication channels. We also store this information and our privacy policy applies if you submit a letter of application or a C.V., for example.

The information we automatically collect about you includes information about your visit to our website, products you have viewed, the duration of your visit, any error messages, the full Uniform Resource Locators (URL), information about your interaction such as scrolling and clicking, and other actions you take on our website(s). We also collect technical information such as your interprotocol (IP) address that you use to connect to the Internet, browser type, operating systems, and your login information.

The information we collect about you is used for several purposes. First, to provide you with information you request from us. In addition, we use your information to:

  • give you access to our website(s), applications, services and any utilities that improve security and prevent possible fraud, or, that allow the use of, for example, saved searches or a ‘shopping cart’.
  • keep you informed about services for which you have already signed up or registered.
  • offer you information about any other services we offer.
  • carry out our obligations if you have entered into a contract with us.
  • notify you of any changes to our services.
  • evaluate the performance of our website(s), applications, services and tools.
  • improve the presentation of our website(s) and services so that they are displayed as efficiently as possible.
  • maintain the security of our website(s) at an optimum level.
  • realize internal purposes, such as research, data analysis and survey purposes.

The use of cookies, web beacons and similar technologies. 


Cookies are small text files that are placed on your computer’s hard drive when you visit a website. A cookie can distinguish users from each other. There are many different types of cookies, each with its own function. A permanent cookie, for example, contains login information and can remain on your computer for years if you do not remove it. Other cookies are immediately deleted when you close your browser (session cookies).

Cookies are necessary for us to be able to use our services. We use cookies to store your settings and preferences, to combat fraud and we can use cookies to offer you advertising based on your interests. Security measures are in place to prevent fraud. Only our authorized service providers and we have access to the cookie data.

Of course, you can disable, block or delete these cookies provided that your device allows it. You can manage the preferences for cookies in the settings of your device or in your browser. However, these must be set separately. The options and features may vary from one browser to another. Check your device or browser settings for more information regarding how to remove, block or disable these technologies. Third party cookies are subject to the third party’s privacy policy.

You may not be able to use some features or applications if you do not accept cookies and other similar technologies. As well as having to enter your password more frequently because you do not accept certain cookies.

Web Beacons

These are small graphic images on a web page or email, hidden from the user. Web beacons are generally not visible, but transparent or the same color as their background.

The purpose of a web beacon is to verify that a user has read an email or seen a web page. Web beacons are usually used in combination with cookies in order to identify users and their behavior. This makes it possible to analyze when a web page is visited or an e-mail is viewed. We also use web beacons to collect relevant data.

Other technologies

Other technologies include pixel ‘tags’. This is a piece of code added to the source code of a website. It initiates actions by means of ‘triggers’. A ‘trigger’ in turn triggers the sending of a form or the loading of a new page, for example.


Sharing of information and personal data  

We may occasionally share information or make it available to third parties, as for example in the following cases;

  • To protect our rights, property and safety -of us, our employees and our customers or others. This usually involves exchanging data with other companies to prevent fraud.
  • If we are required by law or if data is requested by the government or other official government agency.
  • To comply with a court order.
  • We may make information available to ProcessDelight’s strategic partners if this information is necessary for processing contractual obligations.
  • Provided that other service providers are bound by our privacy policy regarding the storage and processing of your personal data.
  • If we engage an external party to process personal data on our behalf. However, this party will then be bound by our privacy policy regarding data and information.
  • Personal data of our customers are among the assets. If a merger is planned, an acquisition or some form of sale, the assets will be transferred to these third parties or the buyer.

If we transfer personal data to parties outside the European Economic Area (EEA), this will be done in accordance with the requirements of the law, such as agreeing on the level of data protection in that country. Also, your data will remain subject to the safeguards set out in the General Data Protection Regulation.


It is very important to us to protect your personal data and treat it with the utmost care. It goes without saying that we comply with the legal obligations concerning the processing of personal data and privacy. We will also take all necessary measures with regard to the security of your personal data, in order to guarantee the safe processing of these data.

All information mentioned on this website has been checked with great care. However, we cannot be held liable for the content of our website(s)

in terms of their correctness, topicality and completeness. We take no responsibility for the privacy policies of other websites. Not even if you have arrived at an external website via a link on our website or vice versa. Each website has its own privacy statement. We advise you to consult it when visiting another website.



Of course you have the right to access the personal information we have stored about you. If you ask us not to process your personal data or not to make it available to third parties, we will respect that and will not do so. You can easily stop newsletters by clicking on an ‘unsubscribe link’, present. You should know that we may ask for proof of identity if you or another person requests information on your behalf. If your personal data is incorrect or out of date you can ask us to correct it. Under certain circumstances you have the right to have your information removed.

You also have the right to lodge a complaint with the Personal Data Authority if you disagree with the way your personal data is used.

How long will your data be kept? 

We keep your data as long as necessary for the services in question. If you have a contract with us then in any case we will keep your data for as long as is specified in the contract or for the duration of the contract. All your personal data is stored on our systems and equipped with security measures. In some cases it is required by law to keep certain data.

We may use this personal data to identify and contact individuals. Personal data to be processed by us include (but are not limited to), for example: name, address, telephone number, e-mail address, date of birth, etc.